Learn more about Adflipr
Get the answers to the most common questions from our customers–all in one place.

General

Overview of who we are and how Adflipr works.

Adflipr is an email marketing automation tool built especially for online stores. It helps eCommerce businesses send the right messages at the right time by recovering carts, personalizing emails, organizing contacts, and tracking campaign performance — all in one place.

Adflipr is ideal for store owners, small-to-medium businesses, growing brands, and marketers who want an intuitive, automation-first solution for email marketing without needing complex setups.

Unlike general-purpose email platforms, Adflipr is tailored for eCommerce. It offers built-in features like abandoned cart recovery, deep Shopify & WooCommerce integration, real-time analytics tied to revenue, and ready-made templates for stores. Its goal is to simplify email marketing for online sellers.

Setup & Deliverability

How to connect your store and ensure emails reach inboxes.

Yes. Adflipr supports connecting and verifying custom domains (via DNS settings) so your emails come from your domain. This helps improve deliverability and brand professionalism.

1. Install the Adflipr plugin/app on your store platform (Shopify app or WooCommerce plugin).
2. Authorize the connection and grant access to your store’s customers and orders.
3. Connect your domain / email sending setup (SPF / DKIM) to improve deliverability.
4. Build or import your contact lists (if any).
5. Start creating campaigns or automation flows.

Adflipr enables domain authentication (SPF, DKIM), monitors bounce and complaint rates, throttles sending if necessary, and encourages good sending practices (clean lists, opt-in confirmation). We work to keep your emails landing in inboxes.

Contacts & Lists

Managing subscribers, imports, and team members.

Yes, you can easily import contacts via CSV or Excel files. Make sure your contacts are permission-based (subscribed/opted-in) to ensure compliance and maintain deliverability.
No. Only active and engaged contacts count toward your plan. Unsubscribes and bounces are automatically excluded from your billing.
Absolutely. You can create segments based on customer activity (e.g., purchased items, abandoned carts, last login), demographics, or custom tags to send more relevant campaigns.
Adflipr automatically detects duplicates during import and keeps only the most up-to-date record, so your lists remain clean.
Yes. Depending on your plan, you can invite multiple users with different roles and permissions (e.g., Admin, Campaign Manager, Viewer) to collaborate on campaigns.

Yes. Depending on your plan, you can invite multiple users with different roles and permissions (e.g., Admin, Campaign Manager, Viewer) to collaborate on campaigns.

Email Campaign

Creating, sending, and managing your marketing emails.

Yes. Adflipr provides a drag-and-drop email builder and pre-made templates so you can create professional campaigns without coding.

Absolutely. You can insert customer names, product recommendations, and dynamic content based on purchase history or behavior.

Yes. You can schedule campaigns to send at specific times or use predictive send-time optimization for higher engagement.

Every campaign comes with analytics on opens, clicks, conversions, and revenue generated.

Automation

Save time with hands-off workflows.

You can automate welcome emails, abandoned cart flows, product follow-ups, win-back sequences, and more.

Yes. You can create custom workflows with triggers, conditions, and actions to match your customer journey.

Yes. For example, you can trigger an email if a customer abandons a cart and hasn’t purchased in 7 days.

Anytime. You can stop, edit, or duplicate automation flows without losing data.

Basic automations are available on all plans, while advanced workflows may require higher tiers.

Abandoned Cart

Recover lost sales with smart reminders.

When a shopper leaves items in their cart without completing checkout, Adflipr automatically triggers an abandoned cart automation. This workflow sends reminder emails designed to bring shoppers back and complete their purchase.
Yes. You can fully customize these emails with your brand colors, product images, discount codes, and personalized messaging to maximize conversions.
You can create a series of one or multiple emails — for example, after 1 hour, 24 hours, and 3 days — depending on your store’s strategy and customer behavior.

Absolutely. The Adflipr dashboard shows real-time insights into how much revenue was recovered directly from abandoned cart campaigns.

Yes. Adflipr integrates natively with both Shopify and WooCommerce to capture cart data instantly and automate follow-up emails.

Pricing & Billing

Plans, trials, and subscription management.

Yes — you can start with a free trial (no credit card required) to test the platform. (Adjust this according to your actual policy.) During the trial, you’ll have access to core features so you can evaluate Adflipr’s value.

Paid plans typically include higher contact/email sending limits, advanced automation features, priority support, and access to features like premium templates, or advanced analytics. (You can specify tiers here.)
Pricing is based on metrics such as number of contacts, monthly emails sent, or features enabled. (You can put your specific pricing model here.) As your list grows, you may need to upgrade to a higher tier.
Yes. You can upgrade, downgrade, or cancel your plan at any time from your settings in billing. If you cancel, you won’t be charged in the next billing cycle. (Specify any refund policy if applicable.)

Support & Security

Getting help and keeping your data safe.

We maintain a documentation center (Docs) and a blog with how-tos, best practices, and tips. You’ll find setup guides, feature overviews, marketing resources, and more.
You can reach us via email support, chat support (if enabled), or through our help center / knowledge base. Priority support may be available for higher-tier subscribers.
Yes. We use encryption (in transit and at rest), secure hosting, and follow industry best practices to protect your data. We also enforce strict access controls and undergo regular backups.
We aim to comply with major data protection regulations. You can manage consent settings, unsubscribe mechanisms, and data export/deletion requests. (You may specify your legal compliance policy.)

Miscellaneous

Other common questions.

Currently, we focus on email marketing. SMS and push notifications may be added in the future as part of our roadmap.

Yes. We provide documentation, video tutorials, and onboarding sessions to help you get started quickly.

New features and updates are shared regularly in our blog, release notes, and newsletters.

While Adflipr is optimized for online stores, non-eCommerce businesses can still use it for email campaigns, newsletters, and customer engagement.

We’re constantly improving Adflipr. Feature updates are rolled out every few weeks, with major enhancements announced in newsletters and release notes.